Privacy Policy

Farmate manages the data described in this policy to provide the website, application, guides and farm lists. You can contact us at hello@farmate.app.

Account data: email, first name, last name, language, how you found Farmate and, if you choose Google, the login identifier, name and profile picture provided by Google.

Workspace data: personal lists, farms you add, farm contact details, addresses, locations, notes, statuses, contact dates, comments, next actions and contact scripts.

Visa tracker data: visa year and subclass, employer, role, postcode, work category, dates, hours, payment basis, unpaid exceptions, notes and indicators of evidence you keep. Farmate does not currently store copies of your payslips, bank statements or other evidence documents.

Guide and support data: email used to request a guide, language, requested guide, support messages, related page, report date and browser technical information.

Purchase data: product, amount, currency, status, date and payment or session identifiers needed to confirm access. Farmate does not store your full card number.

Technical and usage data: IP address, browser and device type, pages viewed, searches, filters, actions used, errors, security logs and preferences saved in your browser.

We collect data you enter, data produced when you use Farmate and data sent by our providers, such as Google for a login you choose or Stripe for a payment.

Your precise location is requested from the browser only when you use the current location feature. If you save a farm with this location, its coordinates are kept in your workspace.

We use this data to create and secure your account, provide free features, save your workspace, calculate your 88 days tracking, process purchases, unlock lists, send requested or necessary emails, answer support, prevent abuse, fix errors and improve Farmate.

We may combine or de-identify some data to analyse the service without trying to identify a person directly.

Farmate only sends necessary data to providers that help us deliver the service.

• Supabase for authentication, data storage and access management.
• Google for login or account linking when you choose that option.
• Google Maps Platform for address search, location lookup and maps.
• Stripe for payments.
• Resend for account, purchase, guide and support emails.
• PostHog for usage analytics and error monitoring.
• Vercel Analytics to measure visits.
• Vercel for hosting and technical logs.

Farmate uses local and session storage to keep useful preferences and states, such as theme, currency, completed onboarding, unlocked guide and checkout recovery. PostHog also uses cookies and local storage to connect usage events. You can clear this data through your browser settings, but some preferences will reset.

Some providers operate internationally. Your data may therefore be processed or stored outside Australia, including in the United States and countries in the European Union, depending on the service and its configuration. We choose established providers and limit shared data to what is necessary.

We keep account and workspace data while your account exists or while it is needed to provide Farmate. Purchase, security or support data may be kept longer where required for law, accounting, fraud prevention or a dispute.

Guide emails, technical logs and analytics data are kept for a period suited to their purpose or according to provider settings. A deletion request does not remove data we must legally keep or data already aggregated or de-identified.

We use access controls, rules that limit each account to its own data and reasonable technical measures to protect Farmate. No online service can guarantee absolute security. Protect your email and login methods, then contact us if you suspect unauthorised access.

You can change your name and language in your profile, then edit or remove some data directly in your workspace. You can also request access, correction, export where reasonably possible, account deletion or limits on certain uses by emailing hello@farmate.app. We may verify your identity before responding.

Some data may need to be kept where required for law, security, accounting or the defence of legal rights. Depending on where you live, you may have additional rights.

We send login codes, purchase confirmations, requested guides and support replies needed for the service. To stop promotional messages, use the unsubscribe instruction in the message or email hello@farmate.app. Messages essential to an account or purchase may continue while the service needs to provide them.

For a question, request or complaint about your data, email hello@farmate.app with enough detail for us to review it. We will respond within a reasonable time.

If your complaint remains unresolved and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner.